This Shipping Policy explains how Techno Traders ("Techno Traders," "we," "us," or "our") delivers products and services purchased through technotraders.co.in.
1. Digital Delivery Only
Techno Traders offers digital educational products and services only, including online courses, live classes, recorded content, calculators, tools, and community access. We do not sell, ship, or deliver any physical goods. Accordingly, no courier, postal, or physical shipping is involved in the fulfillment of any purchase made on this Platform.
2. Delivery Method and Timeline
2.1 Upon successful payment, access to purchased courses, tools, or content is typically granted electronically via:
- (a) email confirmation with login/access details;
- (b) access enabled on your Techno Traders dashboard; and/or
- (c) an invitation link to the relevant WhatsApp community or live class.
2.2 Digital access is generally provided within 24 hours of successful payment confirmation, unless otherwise stated at the time of purchase (for example, where enrollment is tied to the start date of an upcoming batch or live class schedule).
2.3 Live classes and demo sessions are delivered on the schedule communicated to you at the time of enrollment or joining, which may be updated from time to time.
3. Non-Delivery or Delayed Access
If you do not receive access to your purchased course or content within the expected timeframe, please contact us at tt.technotraders@gmail.com with your payment confirmation details, and we will investigate and resolve the issue promptly.
4. Failed or Incomplete Transactions
In the event a payment is deducted but access is not granted due to a technical error, please notify us immediately at tt.technotraders@gmail.com. We will verify the transaction with our payment gateway partner and either grant access or process a refund in accordance with our Return Policy.
5. Geographic Availability
Our digital courses and Services are accessible to students anywhere with a valid internet connection, subject to any restrictions communicated for specific courses or live sessions.
6. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in how we deliver our Services. The updated version will be indicated by an updated "Last Updated" date.
7. Contact Us
For questions about this Shipping Policy or delivery of your purchase, please contact:
Techno Traders
137/1, Chandra Pally, New Barrackpore, Kolkata, West Bengal 700131
Email: tt.technotraders@gmail.com