Techno Traders ("Techno Traders," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit technotraders.co.in, enroll in a course, join our community, or otherwise interact with our Services.
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
- Account and enrollment information: name, email address, phone number, WhatsApp number, and billing details, provided when you register, enroll in a course, or contact us.
- Payment information: processed through third-party payment gateways; we do not store full payment card details on our servers.
- Communications: information you share when you email us, message us on WhatsApp, or interact with our support channels.
- Testimonials and reviews: if you voluntarily submit a review or testimonial, we may display your name and comments publicly on the Website with your consent.
1.2 Information Collected Automatically
- Usage data: pages visited, time spent, referring URLs, and interaction with course content, collected via cookies and similar technologies.
- Device and log data: IP address, browser type, operating system, and device identifiers.
1.3 Information from Third Parties
- Information shared with us by third-party platforms you use to interact with us, such as Instagram, Facebook, YouTube, or WhatsApp, subject to their respective privacy policies.
2. How We Use Your Information
We use the information we collect to:
- (a) create and manage your account and course enrollment;
- (b) deliver course content, live classes, and community access;
- (c) process payments and send transactional communications (receipts, confirmations);
- (d) respond to your inquiries and provide customer support;
- (e) send promotional communications about courses, demo classes, or updates, where you have opted in (you may opt out at any time);
- (f) improve our Website, courses, and Services;
- (g) detect, prevent, and address technical issues, fraud, or violations of our Terms & Conditions;
- (h) comply with applicable legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal information on the basis of: your consent, the necessity to perform a contract with you (e.g., course enrollment), our legitimate business interests (e.g., improving our Services), and compliance with legal obligations under applicable Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, where applicable.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers: payment gateways, hosting providers, email/communication tools, and analytics providers who process data on our behalf, under appropriate confidentiality obligations.
- Faculty and support staff: to the extent necessary to deliver course content and support.
- Legal and regulatory authorities: where required by law, court order, or to protect our rights, property, or safety, or that of our users.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Website, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings; disabling cookies may affect certain features of the Platform.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including for the duration of your course access and any additional period required to comply with legal, accounting, or reporting obligations.
7. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may have the right to:
- (a) access the personal information we hold about you;
- (b) request correction of inaccurate or incomplete information;
- (c) request deletion of your personal information, subject to legal and contractual retention requirements;
- (d) withdraw consent for marketing communications at any time;
- (e) object to or restrict certain processing of your information.
To exercise these rights, contact us at tt.technotraders@gmail.com.
9. Third-Party Links
Our Website and communications may contain links to third-party platforms (Instagram, Facebook, YouTube, WhatsApp). This Privacy Policy does not apply to those platforms, and we encourage you to review their respective privacy policies.
10. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. International Users
Our Services are primarily intended for users in India. If you access our Services from outside India, you do so at your own risk and are responsible for compliance with local laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date.
13. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
Techno Traders
137/1, Chandra Pally, New Barrackpore, Kolkata, West Bengal 700131
Email: tt.technotraders@gmail.com